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Rental arrears management
without the awkward conversations.

When rent is overdue, most self-managing landlords dread the follow-up. Do you text? Email? How firm is too firm? Keel takes the discomfort out of arrears management. Skip, your AI assistant, drafts polite, professional reminders for your approval. You decide when to send, when to escalate, and what tone to use. You get a clear timeline of every communication, payment status updates, and guidance on your legal options under the Residential Tenancies Act. From $15/month.

Try Keel free for 30 daysSee pricing
  • No credit card required
  • No lock-in
  • Cancel anytime
A New Zealand landlord reviewing rent payments calmly from home
🗓️ How it works

How Keel handles overdue rent.

A clear, escalating process that protects your relationship with your tenant and your rights as a landlord.

Day 1Rent overdue detected
Keel flags the missed payment and Skip drafts a friendly reminder to your tenant. You approve before it sends through the portal.
Day 3Follow-up reminder
If no payment has landed, Skip drafts a slightly more formal follow-up for your approval. You decide whether to send as-is, edit, or hold.
Day 7Formal communication
Skip drafts a formal arrears notice outlining the overdue amount and requesting payment. You approve, send, and every communication is logged for the timeline.
Day 21+Legal options guidance
If rent remains unpaid after 21 days, Keel explains your options: 14-day notice to remedy, Tenancy Tribunal application, and what evidence you need.
✦ Why landlords trust Keel

Why landlords trust Keel for arrears management.

Skip handles the hard conversations

Skip drafts professional, empathetic arrears reminders for your approval. The tone escalates appropriately - friendly at first, formal when needed. You review (and edit) everything before it goes out.

Clear rent timeline

See exactly when rent was due, when it was paid (or not), and how many days overdue each tenant is. Today you mark payments received as they land in your account; Akahu auto bank reconciliation is in preview, GA Q3 2026.

Notices and documentation

Keel helps you generate 14-day notices to remedy and keeps a complete communication log - everything you need if things escalate to the Tenancy Tribunal.

Legally compliant process

Every step follows the Residential Tenancies Act. Keel guides you through the correct timeframes, notice periods, and processes so you never put a foot wrong.

Tenant portal communication

All arrears communication happens through the tenant portal, creating a clear paper trail. No more he-said-she-said disputes about what was communicated.

Included on every plan

Automated arrears management is included at every property count. Pricing is graduated per property (all + GST): from $15/month for 1 property, $35 for 3, capped at $99/month for 10+. No separate add-on fee.

A calm New Zealand coastal living room
🛋️ Less stress, more calm

Chase the rent
without the dread.

Skip drafts every follow-up for your approval, so overdue rent stops being the conversation you keep putting off.

📚 Related guides

Related guides for NZ landlords.

Practical advice on managing rent arrears and tenant relationships.

Rent Arrears: A NZ Landlord's Guide

What to do when rent is overdue - your legal rights, timeframes, and step-by-step process.

What to Do When a Tenant Stops Paying Rent

Practical steps from first missed payment to Tenancy Tribunal application.

Understanding Notice Periods for Ending a Tenancy

Know the correct notice periods for different situations, including non-payment of rent.

Residential Tenancies Act: Key Sections

The sections of the RTA that matter most for managing arrears and tenant relationships.

❓ Good questions

Frequently asked questions.

How does keel help with rental arrears?

Keel tracks rent due dates against each tenancy. You mark payments as received as they land in your account (Akahu auto-reconciliation is in preview, GA Q3 2026), and once a due date passes, Skip drafts a polite follow-up to your tenant for you to approve. You stay informed at every step without having to send awkward texts yourself. If the situation escalates, Keel helps you understand your legal options under the Residential Tenancies Act.

What can I legally do when a tenant doesn't pay rent in NZ?

Under the Residential Tenancies Act, if rent is 21 days or more overdue, you can issue a 14-day notice to remedy. If the tenant still doesn't pay, you can apply to the Tenancy Tribunal. Keel tracks the timeline for you and can help generate the required notices, so you follow the correct legal process.

Does Keel send automated rent reminders?

Skip drafts polite, escalating reminders the moment rent looks overdue - starting with a friendly nudge and getting more formal if the arrears continue. You review (and edit) every draft before it goes out. Skip never sends on its own.

How much does keel cost for arrears management?

Automated arrears management is included at every property count - it's not a premium add-on. Keel uses graduated per-property pricing (all + GST): $15/month for 1 property, $25 for 2, $35 for 3, capped at $99/month for 10+ properties. Annual billing is 2 months free. No extra fees for the AI arrears features.

Can keel help me apply to the Tenancy Tribunal for unpaid rent?

Keel provides a clear timeline of overdue payments, communication history, and generated notices that you can use as evidence in a Tenancy Tribunal application. Skip can also explain the tribunal process and what documentation you need. Keel doesn't file the application for you, but it gives you everything you need to do it confidently.

Start today

Let Skip chase the rent so you don't have to.

30-day free trial. No credit card. Automated arrears management included on every plan.

Start free trialSee pricing
  • From $15/month
  • AI arrears chasing included
  • Built for NZ