When rent is overdue, most self-managing landlords dread the follow-up. Do you text? Email? How firm is too firm? Keel takes the discomfort out of arrears management. Skip, your AI assistant, drafts polite, professional reminders for your approval. You decide when to send, when to escalate, and what tone to use. You get a clear timeline of every communication, payment status updates, and guidance on your legal options under the Residential Tenancies Act. From $15/month.
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A clear, escalating process that protects your relationship with your tenant and your rights as a landlord.
Keel flags the missed payment and Skip drafts a friendly reminder to your tenant. You approve before it sends through the portal.
If no payment has landed, Skip drafts a slightly more formal follow-up for your approval. You decide whether to send as-is, edit, or hold.
Skip drafts a formal arrears notice outlining the overdue amount and requesting payment. You approve, send, and every communication is logged for the timeline.
If rent remains unpaid after 21 days, Keel explains your options: 14-day notice to remedy, Tenancy Tribunal application, and what evidence you need.
Skip drafts professional, empathetic arrears reminders for your approval. The tone escalates appropriately — friendly at first, formal when needed. You review (and edit) everything before it goes out.
See exactly when rent was due, when it was paid (or not), and how many days overdue each tenant is. Today you mark payments received as they land in your account; Akahu auto bank reconciliation is in preview, GA Q3 2026.
Keel helps you generate 14-day notices to remedy and keeps a complete communication log — everything you need if things escalate to the Tenancy Tribunal.
Every step follows the Residential Tenancies Act. Keel guides you through the correct timeframes, notice periods, and processes so you never put a foot wrong.
All arrears communication happens through the tenant portal, creating a clear paper trail. No more he-said-she-said disputes about what was communicated.
Automated arrears management is included at every property count. Pricing is graduated per property (all + GST): from $15/month for 1 property, $35 for 3, capped at $99/month for 10+. No separate add-on fee.
Practical advice on managing rent arrears and tenant relationships.
What to do when rent is overdue — your legal rights, timeframes, and step-by-step process.
Practical steps from first missed payment to Tenancy Tribunal application.
Know the correct notice periods for different situations, including non-payment of rent.
The sections of the RTA that matter most for managing arrears and tenant relationships.
Keel tracks rent due dates against each tenancy. You mark payments as received as they land in your account (Akahu auto-reconciliation is in preview, GA Q3 2026), and once a due date passes, Skip drafts a polite follow-up to your tenant for you to approve. You stay informed at every step without having to send awkward texts yourself. If the situation escalates, Keel helps you understand your legal options under the Residential Tenancies Act.
Under the Residential Tenancies Act, if rent is 21 days or more overdue, you can issue a 14-day notice to remedy. If the tenant still doesn't pay, you can apply to the Tenancy Tribunal. Keel tracks the timeline for you and can help generate the required notices, so you follow the correct legal process.
Skip drafts polite, escalating reminders the moment rent looks overdue — starting with a friendly nudge and getting more formal if the arrears continue. You review (and edit) every draft before it goes out. Skip never sends on its own.
Automated arrears management is included at every property count — it's not a premium add-on. Keel uses graduated per-property pricing (all + GST): $15/month for 1 property, $25 for 2, $35 for 3, capped at $99/month for 10+ properties. Annual billing is 2 months free. No extra fees for the AI arrears features.
Keel provides a clear timeline of overdue payments, communication history, and generated notices that you can use as evidence in a Tenancy Tribunal application. Skip can also explain the tribunal process and what documentation you need. Keel doesn't file the application for you, but it gives you everything you need to do it confidently.